Welcome to HoopJumper LLC. By accessing or using our website at https://hoopjumper.com or any of our services, you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree with these terms, do not access or use our services.

 

1. Company Information

HoopJumper LLC provides digital marketing, AI-powered business solutions, website design and development, digital advertising, reputation management, listings management, search engine optimization, and related services to businesses and professionals throughout the United States. HoopJumper has served clients since 2005 and operates as a fully virtual company.

 

2. Acceptance of Terms

By accessing our website, submitting a contact form, requesting a Digital Health Report Card, signing a proposal, paying an invoice, or using any HoopJumper service, you agree to be legally bound by these Terms of Service and all applicable federal, state, and local laws. These terms constitute the entire agreement between you and HoopJumper LLC and supersede all prior or contemporaneous understandings. If you are agreeing on behalf of a business entity, you represent that you have authority to bind that entity to these terms.

 

3. Services

HoopJumper LLC provides services including but not limited to:

 

Pillar 1 -- AI Employees

• AI Receptionist: automated inquiry handling, appointment booking, and 24/7 lead follow-up
• Stealth Visitor Intelligence: anonymous website visitor identification
• AI Search Visibility: optimization for Google and AI search engines including ChatGPT, Perplexity, and Gemini
• Social and Content AI Agents: automated social media posting and content creation
• Reputation AI: automated review monitoring and response across Google and major platforms
• Business Directory Presence: listings accuracy and citation distribution

 

Pillar 2 -- Digital Advertising

• Streaming TV and OTT/CTV advertising
• YouTube advertising
• Display and retargeting campaigns
• Google and AI search advertising
• Programmatic advertising

 

Pillar 3 -- AI-Powered Websites

• AI-powered website design and development
• Lead capture and visitor identification integration
• Mobile-first and conversion-focused builds
• Structured for Google and AI search engine discoverability

 

Additional Services

• Digital Health Report Cards and online presence audits
• Search engine optimization (SEO) and Generative Engine Optimization (GEO)
• Branding, creative services, and marketing strategy
• Website hosting, maintenance, and technical support

 

Specific deliverables, timelines, and pricing are defined in individual client agreements, proposals, or invoices. HoopJumper reserves the right to modify, update, or discontinue any service offering at any time with reasonable written notice to active clients.

 

4. Third-Party Technology Partners

HoopJumper delivers its services using a network of vetted third-party technology platforms, software providers, and digital infrastructure partners. The identities of these partners are proprietary business information and are not disclosed publicly.

 

HoopJumper is not responsible for outages, policy changes, feature modifications, pricing adjustments, or service interruptions imposed by third-party platforms. HoopJumper will make commercially reasonable efforts to communicate and mitigate any material impact to active clients.

 

Clients may not: (a) circumvent or attempt to independently identify, access, or replicate any underlying third-party technology provided as part of a HoopJumper service; (b) reverse-engineer, decompile, or disassemble any HoopJumper tool or platform; or (c) use credentials, API access, or proprietary system access obtained through HoopJumper for any purpose outside the scope of their service agreement. Violation of this section may result in immediate termination of services and pursuit of legal remedies.

 

5. AI-Powered Services -- Special Terms

5a. Nature of AI Output

AI-generated content, responses, chatbot interactions, and recommendations are produced by automated systems and may contain errors, inaccuracies, or information that becomes outdated. HoopJumper does not warrant the accuracy, completeness, or fitness for a particular purpose of any AI-generated output. Clients are solely responsible for reviewing all AI-generated content prior to publication or use.

 

5b. Client Responsibility for Compliance

Clients are responsible for ensuring that AI Employee configurations, chatbot scripts, AI-generated advertising, and AI-generated content comply with all applicable laws, including but not limited to: FTC disclosure requirements for AI-generated and sponsored content, consumer protection statutes, industry-specific regulations (including real estate, financial, and healthcare advertising rules), and applicable state privacy laws. HoopJumper is not liable for client misuse of AI tools or for damages arising from reliance on AI-generated output without proper review.

 

5c. Visitor Intelligence and Data Collection

HoopJumper's Stealth Visitor Intelligence service identifies anonymous website visitors using industry-standard tracking and data enrichment technologies. Clients who deploy this service are responsible for maintaining a compliant Privacy Policy on their website that discloses the use of visitor tracking, behavioral data collection, and third-party analytics. HoopJumper is not liable for a client's failure to make required disclosures to their own website visitors.

 

5d. Reputation Management

HoopJumper's Reputation AI service monitors and facilitates responses to online reviews. Any AI-generated or AI-assisted review responses deployed on a client's behalf are done at the client's direction. Clients are responsible for ensuring that review responses are truthful, non-defamatory, and compliant with platform terms of service. HoopJumper is not liable for damages arising from review content or response disputes.

 

5e. No Guarantee of AI Performance

HoopJumper does not guarantee that AI tools will eliminate missed leads, prevent negative reviews, achieve specific search rankings, or produce any particular business outcome. AI systems are tools that assist and augment, not replace, sound business practices.

 

6. Digital Advertising Services -- Special Terms

6a. Streaming TV and Programmatic Advertising

Streaming TV, OTT/CTV, and programmatic advertising campaigns are delivered through third-party advertising networks and demand-side platforms. HoopJumper does not guarantee specific ad placement, viewership numbers, impression counts, or conversion outcomes. Ad performance is subject to platform availability, audience targeting data, budget levels, creative quality, and market conditions outside HoopJumper's control.

 

6b. Ad Creative and Content Approval

Clients are responsible for ensuring that all advertising content -- including AI-generated ad creative -- complies with applicable advertising standards, platform policies, and legal requirements. HoopJumper reserves the right to refuse or suspend any campaign that contains content we reasonably believe violates platform policies, applicable law, or our own standards of professional practice.

 

6c. Advertising Spend

Advertising spend budgets committed to third-party ad platforms (Google, streaming networks, programmatic exchanges, etc.) are generally non-refundable once campaigns have launched. HoopJumper management fees are separate from advertising spend and are governed by the client's service agreement.

 

7. Digital Health Report Card

The Digital Health Report Card is provided as an informational assessment of a client's current online presence. It is not a guarantee of any specific result or outcome. Report Card data is sourced from third-party data providers and publicly available information; HoopJumper does not warrant its completeness or real-time accuracy. Receipt of a Report Card does not create a client relationship or obligate HoopJumper to provide any service.

 

8. SMS Messaging Program

HoopJumper LLC operates an SMS messaging program to communicate with clients and prospective clients. By providing your mobile phone number and opting in, you consent to receive text messages from HoopJumper LLC. These messages may include:

• Service updates and appointment reminders
• Follow-ups on inquiries or consultations
• Promotional messages about HoopJumper offerings
• General business communications

 

Program name: HoopJumper LLC SMS Alerts. Supported carriers: Available on all major US carriers. Consent is not required as a condition of purchasing or using any HoopJumper service. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third party. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

 

9. Client Responsibilities

Clients agree to:

• Provide accurate, complete, and up-to-date information and materials required for projects
• Respond to requests for feedback, approvals, and content in a timely manner
• Ensure they hold all necessary rights and permissions for any content, logos, images, or materials provided to HoopJumper
• Maintain payment obligations according to the agreed schedule
• Maintain a compliant Privacy Policy and Terms of Service on their own website when deploying HoopJumper AI, tracking, or advertising tools
• Comply with all applicable platform terms of service for any third-party platforms used as part of their HoopJumper service

 

Delays in client responses may affect project timelines, and HoopJumper is not liable for performance gaps attributable to client inaction.

 

10. Payments and Billing

All services must be paid according to the payment schedule specified in invoices or service agreements. Services may include monthly recurring fees, one-time project fees, or annual packages. Failure to pay invoices by the due date may result in suspension or termination of services. HoopJumper reserves the right to charge interest on overdue balances at a rate of 1.5% per month or the maximum rate permitted by law, whichever is less.

 

11. Refund Policy

Due to the nature of digital marketing, AI deployment, and creative services, payments for work that has been initiated or completed are generally non-refundable. Advertising spend committed to third-party platforms is non-refundable once campaigns have launched. Refunds on HoopJumper management or service fees may be issued solely at HoopJumper's discretion in circumstances where services have not yet commenced.

 

12. Intellectual Property

Unless otherwise specified in a written client agreement:

• Clients retain ownership of their brand assets, logos, and original content they provide to HoopJumper
• Upon receipt of full payment for a project, clients receive a non-exclusive license to use the deliverables produced by HoopJumper for their intended business purpose
• HoopJumper retains ownership of its internal methodologies, frameworks, systems, AI configurations, prompt architectures, proprietary tools, and processes developed in the course of delivering services
• AI-generated content produced using HoopJumper's tools and delivered to the client as a service output is licensed to the client for their use upon full payment, subject to applicable law regarding AI-generated content ownership

 

Clients may not resell, sublicense, or represent HoopJumper's proprietary systems or tools as their own.

 

13. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. HoopJumper will not publicly disclose client business information, campaign data, or performance metrics without the client's consent, except as required by law. Clients agree not to disclose HoopJumper's pricing, proprietary methodologies, technology partner identities, or internal systems to any third party.

 

14. No Guarantee of Results

HoopJumper strives to deliver excellent results for every client. However, we cannot guarantee specific outcomes including search engine rankings, lead volume, review scores, advertising performance, website traffic, revenue increases, or AI system performance. Digital marketing and AI results depend on numerous external factors including market conditions, competition, algorithm changes, budget levels, and client responsiveness. Past client results are not a guarantee of future performance.

 

15. Limitation of Liability

To the maximum extent permitted by applicable law, HoopJumper LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use our services, including but not limited to lost profits, lost data, business interruption, or reputational harm, even if HoopJumper has been advised of the possibility of such damages.

 

HoopJumper's total cumulative liability to any client for any claim arising out of or related to our services shall not exceed the total amount paid by that client to HoopJumper in the three (3) months immediately preceding the event giving rise to the claim.

 

HoopJumper is not liable for: (a) actions or inactions of third-party technology platforms; (b) AI-generated content errors; (c) client failure to review or approve content before publication; (d) advertising performance on third-party ad networks; or (e) client non-compliance with applicable laws in connection with their use of HoopJumper services.

 

16. Indemnification

You agree to indemnify, defend, and hold harmless HoopJumper LLC, its owners, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of our services; (b) your violation of these Terms of Service; (c) your violation of any applicable law or third-party right; (d) content or materials you provide to HoopJumper; or (e) your failure to maintain legally required disclosures on your own website or in your advertising.

 

17. Termination

HoopJumper reserves the right to suspend or terminate services immediately and without liability if: (a) invoices remain unpaid beyond 10 days of the due date; (b) a client engages in abusive, threatening, or unlawful conduct toward HoopJumper staff or contractors; (c) a client violates third-party platform policies in a manner that puts HoopJumper accounts at risk; (d) a client provides false information in connection with their service agreement; or (e) a client attempts to circumvent, reverse-engineer, or misappropriate HoopJumper's proprietary systems or technology partner relationships.

 

Clients may terminate ongoing services according to the notice terms specified in their service agreement. Upon termination, client access to HoopJumper-managed systems, AI tools, dashboards, and third-party platform accounts provisioned by HoopJumper will be suspended. HoopJumper will make reasonable efforts to transition client-owned assets upon request and receipt of any outstanding balances.

 

18. Dispute Resolution

In the event of a dispute arising from or related to these Terms of Service or HoopJumper's services, the parties agree to first attempt resolution through good-faith negotiation. If negotiation is unsuccessful within 30 days, disputes shall be resolved by binding arbitration administered under the rules of the American Arbitration Association in Livingston, Texas, or such other location as the parties mutually agree. The prevailing party shall be entitled to recover reasonable attorneys' fees and costs. Nothing in this section prevents HoopJumper from seeking injunctive or other equitable relief for violations of its intellectual property or confidentiality rights.

 

19. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Polk County, Texas.

 

20. Modifications to Terms

HoopJumper may update these Terms of Service periodically. Material changes will be communicated to active clients by email and posted on this page with a revised effective date. Continued use of HoopJumper services following notice of an update constitutes acceptance of the revised terms.

 

21. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

 

22. Contact Information

For questions or concerns regarding these Terms of Service, please contact us:

 

HoopJumper LLC

Website: https://hoopjumper.com

Email: support@hoopjumper.com

Phone: (936) 292-3798

 

Mailing Address:

170 Rainbow Dr #7097

Livingston, Texas 77399

USA

 

HoopJumper -- We Jump Through Hoops for You

We jump through hoops for you(tm)